Store Policy
Customer Care
Commitment to Service
At Viva Wholesales, we are committed to providing exceptional customer service. We strive to ensure that your experience with us is smooth and satisfying from start to finish.
Customer Support
Our customer support team is available to assist you with any questions or concerns you may have. You can reach us via:
Email: admin@vivawholesales.com
Phone: +1 (510)-875-3684
Live Chat: Available on our website during business hours.
Response Time
We aim to respond to all inquiries within 24 hours on business days. For inquiries received on weekends or holidays, we will respond the next business day.
Feedback and Complaints
Your feedback is valuable to us. If you have any suggestions or complaints, please let us know. We are continuously working to improve our services based on customer feedback.
Wholesale Inquiries
Wholesale Program
Viva Wholesales offers a comprehensive wholesale program for businesses interested in purchasing our food, beverage, and packaging products in bulk.
Eligibility
To qualify for wholesale pricing, you must have a valid business license and meet our minimum order requirements.
How to Apply
To apply for a wholesale account, please contact our wholesale team at admin@vivawholesales.com with the following information:
- Business name and contact details
- Business license number
- Type of business
- Estimated monthly purchase volume
Benefits of Wholesale Accounts
- Competitive pricing on bulk orders
- Dedicated account manager
- Priority customer service
- Access to exclusive products and promotions
Order Processing
Wholesale orders are processed within 2-5 business days. Larger orders may require additional processing time.
Privacy & Safety
Privacy Policy
We respect your privacy and are committed to protecting your personal information. Our privacy policy outlines how we collect, use, and safeguard your data.
Information Collection
We collect personal information such as name, email address, phone number, and payment details when you place an order or create an account on our website.
Use of Information
Your personal information is used to process orders, communicate with you about your order status, and send promotional offers (if you have opted in to receive them).
Data Protection
We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Third-Party Services
We do not sell or share your personal information with third parties, except as necessary to process your order (e.g., payment processing, shipping).
Cookies
Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.
Safety Measures
We adhere to strict safety protocols to ensure that our food and beverage products meet all health and safety standards.
Our packaging products are sourced from reputable suppliers and are safe for food contact.
Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at admin@vivawholesales.com.
Payment Methods
- Credit / Debit Cards
- ACH
-Wire Transfer
- Offline Payments